Support & FAQ

Need help, want to delete your data, or have a question about Skalden? Email support@skalden.app.

Skalden is an iPhone app for walking into the Norse world. You can speak with the gods of the Norrøn age — Óðinn, Þórr, Freyja — in their own voices, or switch to the Viking age and let a skald (a saga-teller) guide you through the sagas and the history. Everything is grounded in public-domain sources: the Eddas, Heimskringla, and the Icelandic sagas.

Is Skalden a religious app?

No. Skalden is a heritage and mythology companion — educational, experiential and entertaining. It serves the old stories accurately and treats living Heathenry with respect, but it claims no religious authority and does not position itself as a faith product.

How accurate is it? Does it make things up?

Skalden answers from the corpus and does not invent lore. When the status of a tale matters — myth versus chronicle, legend versus what archaeology has confirmed — it tells you. You can ask any of the figures for the source behind what they just said.

Who is Skalden for?

Skalden is an educational heritage-and-mythology app for a general audience aged 9 and older. It draws on the raw Norse sources — gods who deceive and are doomed, sagas of honour, fate and vengeance — and tells them true to those sources rather than sanitising them (its App Store rating reflects mild fantasy-violence and fear themes). It is not directed at children under 13 and is not a "Made for Kids" app.

Do I need an account?

Yes. You sign in with Sign in with Apple — it is the only sign-in method and there is no separate password to manage. We do not keep your name or email; only the anonymous identifier Apple provides, stored on your device.

How do purchases work?

The app is free to download and gives you free starter credits. Conversations spend credits, and you can buy more through optional auto-renewing subscriptions purchased through Apple's App Store. Prices and renewal terms are shown in the app before you buy, and you can manage or cancel a subscription anytime in your Apple ID settings.

Is my data private?

Yes. We do not sell your data, use it for advertising, or track you across other apps. We do not store the text of your conversations on our servers — a figure's short-term memory of your chat lives in your own private iCloud. When you ask a question, your words are sent to AI providers (Anthropic for the reply, xAI for voice, Voyage AI for retrieval) to answer you. See the Privacy Policy for the full list of what we handle and which third parties help operate the app.

How do I get help, or delete my data?

Email support@skalden.app. For data deletion, refund requests, or any privacy-rights request (access, erasure, export), use the same address. We respond within 30 days, usually much sooner.

Still stuck?

Write to support@skalden.app with a short description of the issue. If you can include your device model, iOS version, and what you were doing when the problem happened, that helps us resolve it faster.